Terms and Conditions
All the fine print you need to know before your riding holiday
Conduct and Safety
Riding is a high risk sport - for your own safety you must comply with the instructions of Highlands Unbridled staff at all times. You must conduct yourself in a safe manner whilst riding or handling horses. Our horses have been selected carefully for their behaviour and suitability for the job that they are doing, however you ride on the understanding that no horse, however calm and normally sensible, is ever completely predictable and may react adversely in certain conditions.
By signing the booking form you agree that if for any reason (including your inability, behaviour or health) the management or ride leader feels that you may endanger the safety or welfare of yourself, the other riders, staff, the horses or any other person, they may refuse to let you ride. We reserve the right to cancel the ride of any rider who at any time appears to constitute a risk to themselves or the other riders, staff or horses. Any expenses incurred shall be the responsibility of that rider and no refund will be given. You will be provided with saddle bags for the ride, and your luggage will be forwarded between accommodations, however it is your responsibility to keep your personal effects safe, and Highlands Unbridled accept no responsibility for loss or damage to your personal effects. Before you ride, you will be required to sign a form stating that you accept that you ride at your own risk.
If you have a medical condition, we must be made aware of this at the time of booking. You must ensure that you bring enough of any medication you may need to see you through the duration of the entire ride, as you may not be able to get what you need locally.
If you have any special dietary requirements please notify us at the time of booking, as we need to inform our accomodation providers well in advance. Our accommodation is often in very remote areas, and they may only go into town for supplies once a week therefore it is imperative that they know of any special dietary needs in plenty of time to plan menus.
We are a small stables, with a limited number of horses therefore booking is essential. Although we offer short breaks and day rides which can be generally be booked right up until the date of arrival, spaces are very limited on our longer trail rides. Due to the low number of hotel rooms in the areas we travel into, we can only have space for 8 riders, depending on which ride you choose, so it is essential that you book as early as possible in order to secure a place.
All riding holidays are subject to a £350 deposit per person payable at the time of booking. This is reduced for short breaks of 3 days or less to £100 and working/horse care holidays require a £50 deposit. This deposit is non-refundable.
The balance of your payment will be due no later than 4 weeks prior to your arrival date. If you book your holiday within 4 weeks of your arrival, then the total cost will be due immediately. If payment is not received by the due date, your holiday may be cancelled. There will be no refund for cancellation of holiday within 4 weeks of your arrival date.
We require all our riders to be at a walk/trot/canter level. To ensure this, we request that all riders send us either video footage or ridden photographs with their booking form. The first half day of your ride will be treated as a formal ride assessment and you may be asked to perform simple ridden tasks such walk, trot and canter as well as stopping, steering and dismounting. If at any time during the ride assessment you are deemed unfit to ride for whatever reason, your guide reserves the right to ask you to leave the ride.
You will be required to wear a riding hat that complies with the current standard
PAS 015 (1998 or 2011)
VG1 01.040 (2014-12)
ASTM F1163 (2004a or 04a onwards)
AS/NZS 3838 (2006 onwards)
We can supply you with suitable headwear for the duration of your ride, or you may bring your own hat if preferred provided that it complies with the standards above. If you require to use one of our riding helmets, please let us know before you ride so that we can bring the correct size for you. Before you ride, you will be required to sign a form stating that you accept that you ride at your own risk. Footwear should be something you can both ride and walk comfortably in as on most of our rides, there will be sections where you may be required to dismount and lead your horse, sometimes on rough terrain.
Changes to Itinerary
Sometimes it may be necessary to change our planned itinerary. This may be due to bad weather conditions, impassable trails, or the closure of trails. By signing the booking form you accept that if it is deemed by the management or ride leader that it would be unsafe or impossible to use the planned itinerary, that route may be changed.
In extreme circumstances, it may be possible that Highlands Unbridled have to cancel your holiday. In these circumstances, we will offer you alternative arrangements, however if these are unacceptable to you we will refund any monies paid by you, but will not be responsible for any other losses incurred. In extreme circumstances, or if less than four people book a ride, it may be possible that Highlands Unbridled may have to cancel your holiday. We will notify you at least 6 weeks before your ride is due to commence if we need to cancel due to insufficient numbers – this is a very rare occurrence and something we try to avoid if at all possible. in these circumstances, we will offer you alternative arrangements, however if these are unacceptable to you we will refund any monies paid to Highlands Unbridled Ltd by you, but will not be responsible for any other losses incurred. Therefore, we recommend that you take out separate insurance for your travel arrangements.
It is a booking condition that all clients must have travel insurance that covers them against personal injury, medical expenses, death and repatriation for the full duration of their ride (with the exception of single day rides). We also recommend that your cover extends to holiday cancellation, personal effects and currency. You will be required to sign an indemnity form before riding. Check our Insurance page for more information on our recommended insurer.